Grant Chandler


Digital web consultant with a focus on process and workflow improvement. Foundations in marketing, visual design, small business consulting and front end web development aid in representing business needs to technical staff, and technical processes to business staff. Commended for strategic approach to complex business and technical roadblocks and for providing high return on investment for process improvement initiatives in highly cross-functional environments.

Technical Skills

Expert in

  • Technical Process Improvement
  • Organizational Process Improvement
  • Strategic Planning
  • Digital Marketing
  • WordPress
  • Pardot
  • Adobe Photoshop
  • Adobe Illustrator
  • Multimedia Production
  • Microsoft Excel
  • Email Marketing

Skilled At

  • Change Management
  • Search Engine Optimization
  • Digital Photography
  • Project Management
  • Trello
  • Social Media Marketing
  • Google Analytics Suite
  • Google Search Console
  • Search Engine Marketing
  • Axure
  • Exact Target
  • DNS Management
  • Regular Expressions
  • Browser Automation
  • Information Architecture
  • Google Apps Suite
  • User Experience Research
  • User Interface Design
  • Flowcharting Software
  • Content Migration
  • Section 508 Web Accessibility Guidelines
  • Adobe Experience Manager
  • Sitecore

Base Knowledge

  • Ruby on Rails
  • Jira
  • php, Javascript, jQuery
  • SQL
  • Joomla
  • SOX2 Compliance
  • Service Now
  • Robohead

Industry Experience

  • Health Insurance
  • Life Insurance
  • Capital Investments
  • Agriculture
  • Higher Education
  • Pharmaceuticals
  • Natural Health
  • Marketing Agency

University Education

University of Minnesota – Duluth Campus
B.F.A. Graphic Design | 12/2010

Fun Stuff I Do

  • Cooking
  • Woodworking
  • Photography
  • Screen Printing
  • Heavy Duty Sewing
  • Leatherworking
  • Camping
  • Painting

Employment History

Medica Health Plans

Medica Website

Full-Time Employee | 4/28/2023 - Present

Digital Operations Manager

Managed Digital Operations team with 6-8 direct reports. Focused on improving processes and achieving successful AEP/OEP. Achieved significant success in streamlining workflows which resulted in a severe reduction in late work, errors in production while increasing morale.

  • Developed documentation site and standardization
  • Guided partners on how to better submit content resulting in reduced waste
  • Created new tools to facilitate work utilized by over 20 users, within Excel
  • Created command-line scripts that did work that would manually take 600+ hours
  • Standardized work types that the team receives
  • Utilized Miro to create process maps and documentation utilized by entire MX department.
  • Co-Lead "MX Effectiveness" team to create new intake & Prioritization workflows as well as new ways for the Marketing and Experience team to function.

Briarwood Consulting Services, LLC

Briarwood Consulting Services Website

Owner/Consultant | 10/2/2015 - Present

Digital Operations Consultant

  • Designed and Implemented multiple process improvements during a
    critical product launch under high-intensity deadlines, enabling a successful final product.
  • Managed workload for team of 7 web producers, including meetings & training
  • Key resource in solving multiple customer-impacting technical incidents.
  • Developed multiple tools to be used by organization that will enable
    higher quality requests and a higher level of compliance to state and federal applicable laws.

Digital Marketing Strategist 

  • Developed strategy for many successful custom tailored digital marketing initiatives, including email and websites
  • Developed many useful analytics dashboards custom tailored to clients' needs
  • Contributed to multiple global digital marketing strategies
  • Worked alongside several advertising agencies as technical contact for client
  • Built from the ground up multiple digital marketing platforms for various clients
  • Standardized marketing techniques and procedures with well documented visual aids
  • Project managed multiple digital marketing initiatives using a variety of tools

Email Marketing Specialist 

  • Brought 7 email marketing platforms online
  • Developed multiple "engagements" in Pardot & Exact Target
  • Developed suite of fully responsive email marketing templates for several clients
  • Utilized "Litmus" tools to ensure cross browser, device and EMS compatibility
  • Spearheaded several large list cleanup initiatives

Website Designer/Developer

  • Primary resource for many website designs, developments and launches

General Business Consultant

  • Developed or refined many business processes, creating careful documentation
  • Organized workload for multiple third party contractors

Career Coach

  • Regularly work with individuals for personalized career coaching 

Moneyweave® Academy

Board Member & Technology Lead

Moneyweave® Academy Website

Volunteer | 3/1/2021 - Present

One of the founding board members for 501c3 nonprofit in Minnesota developed all technology systems used in everyday operations.

  • Designed marketing technology stack to facilitate all major marketing and technology functions of the organization
  • Created robust project management and wiki system
  • Presented to board on regular cadence technology improvements
  • Chair of Technology Committee

Normandale Community College

Web & Graphic Design CECT Instructor

Adjunct Faculty | 5/1/2016 - 10/1/2021

Built curriculum for nationally accredited design program from scratch to meet needs of continuing education students. Teaching in year-round cycle for the following topics:

  • Intro to Design Concepts
  • Foundations of Adobe Photoshop
  • Foundations of Illustrator
  • Advanced Adobe Photoshop
  • Advanced Adobe Illustrator
  • Adobe InDesign
  • User Experience (UX) and Accessibility
  • WordPress and CMS

Career & Resume coaching is a major component of this role.  

Capella University

Web Producer

Contractor | 10/8/2012 - 2/1/2013
Full Time Employee | 2/1/2013 - 9/19/2014

  • Worked closely with development department to improve
    and streamline internal .NET based tools
  • Actively maintained content on 3000+ page public-facing website
  • Developed automation for entering data in content management
    system, drastically lowering effort and increasing accuracy
  • Developed automation for business focused quality assurance of
    proprietary applications and content management system content
  • Created multiple content analysis documents used for building
    application requirements and to assist the business
  • Drafted wireframes for multiple authoring interfaces in webapps to
    ensure maintainability, proposed these and their benefits to business
  • Implemented naming standards and improved content organization

Marketing Tech Guide

Marketing Technology Instructor

Marketing Tech Guide Website

Owner | 1/1/2020 - Present

Marketing Tech Guide is an educational resource dedicated to making a difference in people’s lives by encouraging personal and professional development and accountability. 

Prime Therapeutics

Digital Content Specialist

Full Time Employee | 9/22/2014 - 10/2/2015

  • Engineered detailed audit of PDF forms housed on Adobe
    Experience Manager’s Data Asset Management system - cataloging
    5000+ documents in detail, saving 500+ total hours of manual effort
  • Refined process for monthly updates, saving over 250 hours annually
  • Analyzed and improved processes such as intake, content
    management and business focused quality assurance of
    web-applications and of content management system
  • Maintained and improved content via content management system
  • S.E.O. resource for Digital Strategy Team
  • Web scripting and automation resource for Digital Strategy Team
  • Digital Strategy Team project lead for national quality assurance
    accreditation initiative, operated as technical lead, working with
    many departments company wide to meet regulatory requirements

Treasure Island Resort & Casino

Website Coordinator

Full Time Employment | 1/2011 –10/2011

  • Managed email marketing via Exact Target, created multiple
    templates, and regularly sent emails to over 100,000 customers.
  • Implemented new admin structure and approval process for
    Treasure Island web applications.
  • Researched new social media opportunities for Treasure Island.
  • Managed all content on 200+ page website.
  • Spearheaded development of new main website, working as main
    architect, designer, developer, and towards end of project, as
    coordinator working from offices of Periscope in Minneapolis. New
    site is complete with simplified content structure, improved usability,
    patched security holes, and greatly streamlined update process.