Grant Chandler
Summary
Digital web consultant with a focus on process and workflow improvement. Foundations in marketing, visual design, small business consulting and front end web development aid in representing business needs to technical staff, and technical processes to business staff. Commended for strategic approach to complex business and technical roadblocks and for providing high return on investment for process improvement initiatives in highly cross-functional environments.
Technical Skills
Expert in
- Technical Process Improvement
- Organizational Process Improvement
- Strategic Planning
- Digital Marketing
- WordPress
- Pardot
- Adobe Photoshop
- Adobe Illustrator
- Multimedia Production
- Microsoft Excel
- Email Marketing
- Notion.io
Skilled At
- Change Management
- Search Engine Optimization
- Digital Photography
- Project Management
- HTML, CSS
- Trello
- Social Media Marketing
- Google Analytics Suite
- Google Search Console
- Search Engine Marketing
- Axure
- Exact Target
- DNS Management
- Regular Expressions
- Browser Automation
- Information Architecture
- Google Apps Suite
- User Experience Research
- User Interface Design
- Flowcharting Software
- Content Migration
- Section 508 Web Accessibility Guidelines
- Adobe Experience Manager
- Sitecore
Base Knowledge
- Ruby on Rails
- Jira
- php, Javascript, jQuery
- SQL
- Joomla
- SOX2 Compliance
- Service Now
- Robohead
Industry Experience
- Health Insurance
- Life Insurance
- Capital Investments
- Agriculture
- Higher Education
- Pharmaceuticals
- Natural Health
- Marketing Agency
University Education
University of Minnesota – Duluth Campus
B.F.A. Graphic Design | 12/2010
Fun Stuff I Do
- Cooking
- Woodworking
- Photography
- Screen Printing
- Heavy Duty Sewing
- Leatherworking
- Camping
- Painting
Employment History
Medica Health Plans
Full-Time Employee | 4/28/2023 - Present
Digital Operations Manager
Managed Digital Operations team with 6-8 direct reports. Focused on improving processes and achieving successful AEP/OEP. Achieved significant success in streamlining workflows which resulted in a severe reduction in late work, errors in production while increasing morale.
- Developed documentation site and standardization
- Guided partners on how to better submit content resulting in reduced waste
- Created new tools to facilitate work utilized by over 20 users, within Excel
- Created command-line scripts that did work that would manually take 600+ hours
- Standardized work types that the team receives
- Utilized Miro to create process maps and documentation utilized by entire MX department.
- Co-Lead "MX Effectiveness" team to create new intake & Prioritization workflows as well as new ways for the Marketing and Experience team to function.
Briarwood Consulting Services, LLC
Briarwood Consulting Services Website
Owner/Consultant | 10/2/2015 - Present
Digital Operations Consultant
- Designed and Implemented multiple process improvements during a
critical product launch under high-intensity deadlines, enabling a successful final product. - Managed workload for team of 7 web producers, including meetings & training
- Key resource in solving multiple customer-impacting technical incidents.
- Developed multiple tools to be used by organization that will enable
higher quality requests and a higher level of compliance to state and federal applicable laws.
Digital Marketing Strategist
- Developed strategy for many successful custom tailored digital marketing initiatives, including email and websites
- Developed many useful analytics dashboards custom tailored to clients' needs
- Contributed to multiple global digital marketing strategies
- Worked alongside several advertising agencies as technical contact for client
- Built from the ground up multiple digital marketing platforms for various clients
- Standardized marketing techniques and procedures with well documented visual aids
- Project managed multiple digital marketing initiatives using a variety of tools
Email Marketing Specialist
- Brought 7 email marketing platforms online
- Developed multiple "engagements" in Pardot & Exact Target
- Developed suite of fully responsive email marketing templates for several clients
- Utilized "Litmus" tools to ensure cross browser, device and EMS compatibility
- Spearheaded several large list cleanup initiatives
Website Designer/Developer
- Primary resource for many website designs, developments and launches
General Business Consultant
- Developed or refined many business processes, creating careful documentation
- Organized workload for multiple third party contractors
Career Coach
- Regularly work with individuals for personalized career coaching
Moneyweave® Academy
Board Member & Technology Lead
Volunteer | 3/1/2021 - Present
One of the founding board members for 501c3 nonprofit in Minnesota developed all technology systems used in everyday operations.
- Designed marketing technology stack to facilitate all major marketing and technology functions of the organization
- Created robust project management and wiki system
- Presented to board on regular cadence technology improvements
- Chair of Technology Committee
Normandale Community College
Web & Graphic Design CECT Instructor
Adjunct Faculty | 5/1/2016 - 10/1/2021
Built curriculum for nationally accredited design program from scratch to meet needs of continuing education students. Teaching in year-round cycle for the following topics:
- Intro to Design Concepts
- Foundations of Adobe Photoshop
- Foundations of Illustrator
- Advanced Adobe Photoshop
- Advanced Adobe Illustrator
- Adobe InDesign
- User Experience (UX) and Accessibility
- HTML/CSS
- WordPress and CMS
Career & Resume coaching is a major component of this role.
Capella University
Web Producer
Contractor | 10/8/2012 - 2/1/2013
Full Time Employee | 2/1/2013 - 9/19/2014
- Worked closely with development department to improve
and streamline internal .NET based tools - Actively maintained content on 3000+ page public-facing website
- Developed automation for entering data in content management
system, drastically lowering effort and increasing accuracy - Developed automation for business focused quality assurance of
proprietary applications and content management system content - Created multiple content analysis documents used for building
application requirements and to assist the business - Drafted wireframes for multiple authoring interfaces in webapps to
ensure maintainability, proposed these and their benefits to business - Implemented naming standards and improved content organization
Marketing Tech Guide
Marketing Technology Instructor
Owner | 1/1/2020 - Present
Marketing Tech Guide is an educational resource dedicated to making a difference in people’s lives by encouraging personal and professional development and accountability.
Prime Therapeutics
Digital Content Specialist
Full Time Employee | 9/22/2014 - 10/2/2015
- Engineered detailed audit of PDF forms housed on Adobe
Experience Manager’s Data Asset Management system - cataloging
5000+ documents in detail, saving 500+ total hours of manual effort - Refined process for monthly updates, saving over 250 hours annually
- Analyzed and improved processes such as intake, content
management and business focused quality assurance of
web-applications and of content management system - Maintained and improved content via content management system
- S.E.O. resource for Digital Strategy Team
- Web scripting and automation resource for Digital Strategy Team
- Digital Strategy Team project lead for national quality assurance
accreditation initiative, operated as technical lead, working with
many departments company wide to meet regulatory requirements
Treasure Island Resort & Casino
Website Coordinator
Full Time Employment | 1/2011 –10/2011
- Managed email marketing via Exact Target, created multiple
templates, and regularly sent emails to over 100,000 customers. - Implemented new admin structure and approval process for
Treasure Island web applications. - Researched new social media opportunities for Treasure Island.
- Managed all content on 200+ page website.
- Spearheaded development of new main website, working as main
architect, designer, developer, and towards end of project, as
coordinator working from offices of Periscope in Minneapolis. New
site is complete with simplified content structure, improved usability,
patched security holes, and greatly streamlined update process.